Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be:
- In the same condition as received.
- Unworn and unwashed.
- With all original tags attached.
- In its original packaging.
- Accompanied by proof of purchase (order number, receipt, or confirmation email).
To start a return, please contact us at info@ivetska.com for return authorization and instructions.
Items must meet our return conditions to be eligible for a refund.
Items that do not meet our return requirements (worn, washed, missing tags, or non-returnable items) will not be refunded and will be disposed of.
For any questions about returns, contact us at info@ivetska.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@ivetska.com, and we’ll resolve the issue as quickly as possible.
Exceptions / Non-Returnable Items
For hygiene reasons, the following items are non-returnable unless defective or incorrect:
- Items marked as final sale.
- Bodysuits, onesies, and personal care items must be unworn, unwashed, with all original tags attached, and in their original packaging to be eligible for return.
- Gift cards are also non-returnable.
Exchanges
To exchange an item, please complete a return for the original item, and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@ivetska.com.