Shipping policy
1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after purchase.
Orders placed after 3 pm EST or on holidays begin processing the next business day.
2. Shipping Options & Delivery Times
- Standard Shipping (US continental): 3–7 business days after processing.
- Expedited Shipping: 1–3 business days—available at checkout for a flat rate of $15.
- Overnight Shipping: Next-day delivery available (where supported by carrier) for $25.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination (continental US, Alaska/Hawaii, APO/FPO)
- Shipping method (standard, expedited, overnight)
Any duties or taxes for APO/FPO addresses are the customer’s responsibility.
4. Order Tracking
Once your order ships, we’ll email you a tracking number. Track your package anytime via the shipping carrier’s website.
5. Shipping Locations
We currently ship to:
- All 50 U.S. states
- U.S. territories (Puerto Rico, Guam, etc.)
- APO/FPO/DPO military addresses (please allow an additional 7–14 business days for delivery)
6. Holiday & Peak Season Delays
During peak times (e.g., Black Friday, holidays), processing may take up to 5 business days, and delivery may take longer due to carrier volume.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at info@ivetska.com within 5 business days of expected delivery. We’ll assist with filing a claim with the carrier and can offer a replacement or refund as needed.
8. Address Changes & Cancellations
Need to update your shipping address or cancel an order? Contact us within 3 hours of placing your order at info@ivetska.com. We cannot guarantee changes after processing begins, but we’ll do our best to help.
9. Returns & Exchanges
Read our Returns & Refunds page. If you have questions about combining shipping with a return, we’re here to help.
Questions?
Email us at info@ivetska.com, and we’ll respond within one business day.